FAQ/Policy

We require a minimum of three days’ notice, though we highly recommend reserving two weeks in advance to secure your preferred date and design.

Premium dates fill quickly — especially during proposal season.

If you cancel, your retainer may be applied as a credit toward a new date within 60 days. Credits may not be applied to high-demand or holiday dates.

We understand that life happens — and we do our best to accommodate within our availability.

Full payment is required the night before your event.

This allows your proposal day to feel effortless and uninterrupted — no financial conversations, no distractions. Just you, your fiance, and the moment.

If payment is not received, your event will be cancelled for non-payment.

Yes. Additional time must be arranged at booking. If requested during or after setup, a $75 per hour fee will apply. If payment is not fulfilled, pickup will proceed at the originally scheduled time.

Example: If your proposal begins at 7:00 PM, the standard end time is 8:30 PM (1.5 hours). Adding two extra hours extends your pickup time to 10:30 PM. 

• $130 when arranged at booking

• $150 if requested during or after the set up

Rescheduling within seven days of your event will result in a $75 rescheduling fee.

If fresh florals have already been purchased, an additional floral replacement fee will apply.

While we beautifully curate public settings, availability of specific areas cannot be guaranteed.

If the selected space is occupied upon arrival, an alternate nearby location will be chosen to preserve the experience. 

Your safety and the integrity of our designs are our priority.

In the event of adverse weather (wind, rain, unsafe conditions), the event will be cancelled.

You may choose:

• A full refund including your retainer, or

• To reschedule within 60 days at no additional fee

Weather conditions are monitored throughout the week leading up to your event, and communication will be provided in advance.

If light rain is expected, we will adjust the setup by removing the sign and candles to protect the equipment.

No. Venue fees are not included. All venues require their own booking and reservation fees. For hotels, clients must contact the property directly. For other venues, we can assist with outreach; however, most locations will request to communicate with you for payment and contract purposes.

The following holidays we are not available:

Easter Day

Mother’s Day

Thanksgiving

Christmas (Dec 24-25 & 31)

New Year’s (Jan 1-3)

Yes. During peak floral seasons — particularly Valentine’s and Mother’s Day — market prices increase.

Valentine’s pricing typically begins increasing around January 20 through approximately February 21.

These adjustments reflect real-time floral market demand.

To preserve the beauty of your experience and protect all guests:

• Children must NOT be near candles, neon signs, sparklers, or marquee letters. Running or playing around the setup is hazardous and may result in injury or damage to our equipment.

• DO NOT pour any liquids into candles

• If bringing champagne, please open it away from the setup. Liquid damage will result in a $75 damage fee.

Clients are responsible for any damage to décor components, including candles, signage, florals, vases, sparklers, and marquee letters.

Damage fees may be assessed up to $2,000, depending on replacement costs.

Pikture Perfekt is our official photography partner. Her services and pricing are separate from our proposal packages, and she will contact you directly if you choose to add professional photography. 

Client is welcome to bring their own photographer.

As a courtesy, we may take a few phone photos or videor during your proposal; these are delivered unedited and are not a substitute for professional photography.

Yes, you may pay in full. If your event is more than two weeks away, we ask that full payment be made no earlier than two weeks prior to the event date.

Yes. We use high-quality, real-flame candles to create a warm, romantic ambiance that enhances every detail of your setup.

Upon submitting your deposit, you agree to all policies outlined above and agree to indemnify and hold harmless Sun City Dream Proposals from any claims, damages, or expenses arising from the use of our equipment and installations.